Cancellation & Refund Policy

Effective Date: January 1, 2025  |  Last Updated: July 2025  |  Applies to: lexora.vip

This Cancellation and Refund Policy governs all billing transactions for Lexora's law firm workspace plans. We believe in transparent, fair billing with no hidden penalties. Please read this policy carefully before subscribing.

1. Subscription Plans

Lexora offers the following subscription billing cycles for law firm and attorney workspace plans:

All prices are stated in your local currency or USD at the time of purchase. Subscriptions are billed in advance for the upcoming billing period.

2. Cancellation Policy

2.1 — How to Cancel

You may cancel your Lexora law firm workspace subscription at any time, without penalty, through any of the following methods:

• Billing Dashboard: Log in to your account → Navigate to Settings → Billing & Subscription → Cancel Plan. Cancellation takes effect at the end of your current billing period.
• Email Request: Send a cancellation request to lexoravip@hotmail.com from your registered email address, stating your account name and reason for cancellation.

2.2 — What Happens After Cancellation

3. Refund Policy

3.1 — 7-Day Full Refund Guarantee (New Subscriptions)

If you are a first-time subscriber and are unsatisfied with Lexora for any reason, you are eligible for a full, no-questions-asked refund of your subscription fee, provided all of the following conditions are met:

• The refund request is submitted within 7 calendar days of your initial subscription payment.
• Your workspace has not had significant use, specifically: fewer than 5 case files created, no paid feature add-ons consumed, and no bulk data imports performed.
• The request is submitted via email to lexoravip@hotmail.com with the subject line: "Refund Request – [Account Email]".

3.2 — Renewals and Subsequent Billing Periods

Subscription renewal charges (monthly or annual auto-renewals) are generally non-refundable after the renewal has been processed. However, Lexora may, at its sole discretion, issue a pro-rated refund or account credit in cases of:

• Accidental renewal where cancellation was clearly initiated prior to the renewal date but not processed due to a documented technical error on Lexora's end.
• Duplicate charges caused by a billing system error.
• Extended platform downtime of greater than 72 consecutive hours during a billing period (pro-rated credit applied).

3.3 — Annual Plans — Mid-Term Cancellation

Annual plan subscribers who cancel mid-term are not entitled to a pro-rated refund for the remaining unused months, except in the following circumstances:

• The subscription was purchased within the past 7 days and meets the criteria in Section 3.1 above.
• Lexora permanently discontinues the Service or the specific plan tier purchased (in which case a pro-rated refund is provided automatically).

3.4 — Non-Refundable Items

The following are explicitly non-refundable under all circumstances:

• One-time setup fees or professional onboarding services (if applicable).
• Add-on features or premium integrations purchased separately.
• SMS notification credits or other usage-based consumption charges.
• Subscriptions cancelled after the 7-day refund window, except as outlined in Section 3.2.

4. Disputing a Charge

Before initiating a payment dispute or chargeback with your bank or card issuer, please contact our billing team at lexoravip@hotmail.com. We resolve most billing disputes within 3–5 business days and prefer to work directly with you to correct any errors. Initiating an unwarranted chargeback may result in the immediate suspension of your Lexora workspace.

5. Changes to This Policy

Lexora reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be communicated to active subscribers via email at least 14 days before taking effect. Continued use of the Service after the effective date of changes constitutes your acceptance of the updated policy.

6. Contact Us